XYZ Storage Toronto West

Verified by N49

Very specious, clean and organized storage place! I also have to say a separate thanks to Lela, the font desk administrator. She was very patient, attentive and helpful. Overall had a great experience using this storage.

Clean, spacious and the friendliest staff in town! Thank Lela!

Thank you

Great

Has been great for storage during our renovation but we're moving back now and no longer need the storage!

Fantastic service, thank you XYZ Ladies...

Thank you Lela for all your help with rental. 👌

great experience very supportive staff 10 out 10

Fast service , Lela was very helpful and made the process quick and easy to rent a unit .

Excellent Service and Location. Thank you.

I like the facility, it's clean and nice and I can change my winter tires same place. I love it.

Judy is amazing and so helpful. :)

Ten stars, Excellent service. The girls are amazing and I will come again.

I've had wonderful help from Lela and Juddie from the front desk they are amazing!

Overall we found the facility good and clean. The staff at the location were always excellent to us.

Awesome customer service

Staff were extremely helpful and process is easy and fast

Great space, will definitely use in the future.

All good - thank you

It was a pleasure to do business with your company. The staff is really helpful

This was my first time using a storage service, and XYZ Storage made the whole process so smooth and easy. Kayla and Lela were absolutely incredible; so nice, understanding, and patient with all my questions. They explained everything clearly and made me feel completely at ease. I’m beyond impressed with the service and would definitely give it a 10/10. Highly recommend!

Kayla was awesome, super helpful and so friendly. She has made the entire process easy I'd definitely choose xyz storage again because of her.

Lela was super helpful! Made the experience smooth and effortless. Would 100% recommend coming here

Lela is the best, made the process super easy!

🤢Avoid XYZ Storage Weston‼️Infested, Overpriced, and Rude Staff

I had one of the worst customer service experiences at XYZ Storage Weston in Toronto.

From day one, the staff was rude not a huge deal on its own, but it set the tone. When I moved in, the unit had a strong, like a farm, awful smell, like something rotting but I just thought maybe someone has something (not my business) that smells like that. I ignored it at first, assuming it wasn’t my problem.
Big mistake…
Two weeks later, I came back and found mouse droppings inside the unit. I took photos and reported it. Their response? A vague offer to move to another unit no apology, no concern.

Then, just days later, they emailed me saying the rent was going up. Seriously? Are they charging us extra for the mice staying in our unit?
When we returned to move our things out, we found even more droppings, a full mouse nest, and two dead mice one inside our furniture. And this was after just three months. Clearly, this is a serious infestation issue.

Customer service didn’t offer any refund, compensation, or even a proper apology just indifference.

We stored regular furniture and office boxes, no food or anything that would attract pests. So, if this happened to us, it could easily happen to anyone. If you are renting right now, I recommend you go and check your furniture very well.

Bottom line:

· Disgusting pest infestation
· Rude and unhelpful staff
· No accountability
· Completely overpriced

Avoid this place at all costs.

Lela and Judy are truly the best. They took care of everything i needed and communicated amazing. They made my experience 5 stars :)

It was great, very smooth, practical and flexible