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Last updated: 7 months ago
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Self Storage
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Movers
About XYZ Storage Toronto West
The XYZ Storage facility located at 207 Weston Road has two large drive-in and through driveways that are 23’ wide to accommodate large vehicles and keep you out of the snow, rain, or hot sun dependin Go to full description...
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Today: 9:00am - 7:00pm
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All Reviews
3298 Reviews
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Storage.ca
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By Meggie B on
May 15, 2023
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Very specious, clean and organized storage place! I also have to say a separate thanks to Lela, the font desk administrator. She was very patient, attentive and helpful. Overall had a great experience using this storage.
Hi Meggie, we greatly appreciate you leaving us such a wonderful review of our Toronto West facility and are happy to hear that you had such a great experience with us!
Clean, spacious and the friendliest staff in town! Thank Lela!
By Amanda L on
Oct 02, 2025
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Judy is amazing and so helpful. :)
Ten stars, Excellent service. The girls are amazing and I will come again.
I've had wonderful help from Lela and Juddie from the front desk they are amazing!
Overall we found the facility good and clean. The staff at the location were always excellent to us.
Staff were extremely helpful and process is easy and fast
It was a pleasure to do business with your company. The staff is really helpful
By Inna on
Sep 30, 2025
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This was my first time using a storage service, and XYZ Storage made the whole process so smooth and easy. Kayla and Lela were absolutely incredible; so nice, understanding, and patient with all my questions. They explained everything clearly and made me feel completely at ease. I’m beyond impressed with the service and would definitely give it a 10/10. Highly recommend!
Dear Inna, thank you for your kind words! We're thrilled to hear that Kayla and Lela from XYZ Storage Toronto West made your first storage experience smooth and easy. Your recommendation means a lot to us. We look forward to serving you again in the future!
By Stanley Chao on
Sep 30, 2025
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Kayla was awesome, super helpful and so friendly. She has made the entire process easy I'd definitely choose xyz storage again because of her.
Dear Stanley, we're thrilled to hear Kayla made your experience at XYZ Storage Toronto West exceptional! We appreciate your kind words.
By Anthony Hernandez on
Sep 30, 2025
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Lela was super helpful! Made the experience smooth and effortless. Would 100% recommend coming here
Thanks, Anthony! We're thrilled Lela made your experience at XYZ Storage Toronto West great!
By Misha Sofia on
Sep 30, 2025
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Lela is the best, made the process super easy!
Thanks Misha! Lela and XYZ Storage Toronto West appreciate you.
By Juliana Arzayus on
Sep 29, 2025
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🤢Avoid XYZ Storage Weston‼️Infested, Overpriced, and Rude Staff
I had one of the worst customer service experiences at XYZ Storage Weston in Toronto.
From day one, the staff was rude not a huge deal on its own, but it set the tone. When I moved in, the unit had a strong, like a farm, awful smell, like something rotting but I just thought maybe someone has something (not my business) that smells like that. I ignored it at first, assuming it wasn’t my problem.
Big mistake…
Two weeks later, I came back and found mouse droppings inside the unit. I took photos and reported it. Their response? A vague offer to move to another unit no apology, no concern.
Then, just days later, they emailed me saying the rent was going up. Seriously? Are they charging us extra for the mice staying in our unit?
When we returned to move our things out, we found even more droppings, a full mouse nest, and two dead mice one inside our furniture. And this was after just three months. Clearly, this is a serious infestation issue.
Customer service didn’t offer any refund, compensation, or even a proper apology just indifference.
We stored regular furniture and office boxes, no food or anything that would attract pests. So, if this happened to us, it could easily happen to anyone. If you are renting right now, I recommend you go and check your furniture very well.
Bottom line:
· Disgusting pest infestation
· Rude and unhelpful staff
· No accountability
· Completely overpriced
Avoid this place at all costs.
I had one of the worst customer service experiences at XYZ Storage Weston in Toronto.
From day one, the staff was rude not a huge deal on its own, but it set the tone. When I moved in, the unit had a strong, like a farm, awful smell, like something rotting but I just thought maybe someone has something (not my business) that smells like that. I ignored it at first, assuming it wasn’t my problem.
Big mistake…
Two weeks later, I came back and found mouse droppings inside the unit. I took photos and reported it. Their response? A vague offer to move to another unit no apology, no concern.
Then, just days later, they emailed me saying the rent was going up. Seriously? Are they charging us extra for the mice staying in our unit?
When we returned to move our things out, we found even more droppings, a full mouse nest, and two dead mice one inside our furniture. And this was after just three months. Clearly, this is a serious infestation issue.
Customer service didn’t offer any refund, compensation, or even a proper apology just indifference.
We stored regular furniture and office boxes, no food or anything that would attract pests. So, if this happened to us, it could easily happen to anyone. If you are renting right now, I recommend you go and check your furniture very well.
Bottom line:
· Disgusting pest infestation
· Rude and unhelpful staff
· No accountability
· Completely overpriced
Avoid this place at all costs.
Dear Juliana,
I'm truly sorry to hear about your experience at XYZ Storage Toronto West. We strive to provide the best service possible, and it's clear that we fell short in your case.
I want to assure you that we take all feedback seriously, especially when it comes to the cleanliness of our facilities and the professionalism of our staff. We understand how important it is for our customers to feel comfortable and secure with their belongings in our care.
Your report about a pest issue is concerning, and we are taking immediate steps to address this. We have a strict pest control policy in place, and we will be conducting a thorough investigation into this matter.
I also want to apologize for the way our staff handled your concerns. It's important for us to communicate effectively and respectfully with our customers, and it seems we missed the mark in this instance. We will be addressing this with our team to ensure it doesn't happen again.
Regarding the price increase, we understand how frustrating unexpected costs can be. We aim to be transparent about our pricing, and we regret any confusion or frustration this may have caused.
Juliana, I would like to personally discuss this matter further with you and see how we can make things right. Please feel free to contact me directly at your earliest convenience.
Once again, I apologize for your experience and appreciate you bringing these issues to our attention.
Best Regards,
[Your Name]
Customer Service Manager
XYZ Storage Toronto West
By Carter Mastronardi on
Sep 29, 2025
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Lela and Judy are truly the best. They took care of everything i needed and communicated amazing. They made my experience 5 stars :)
Dear Carter, we're thrilled to hear Lela and Judy made your experience at XYZ Storage Toronto West exceptional. Thank you for your kind words!
By Shaine Perera (PERSONAL) on
Sep 25, 2025
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Juddie helped me, she provided me great customer service, was funny, and super helpful.
Thanks, Shaine! We're thrilled Juddie at XYZ Storage Toronto West impressed you!
By Marco Esteban on
Sep 24, 2025
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Amazing service, Juddie was incredible, knowledgeable and made the process very smooth
Thanks Marco! Juddie and XYZ Storage Toronto West appreciate your feedback.
No longer in need of services but will definitely use in the future.
Wonderful service. Would use again and recommend to anyone.
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Additional business details
Email address:
weston@xyzstorage.com
The XYZ Storage facility located at 207 Weston Road has two large drive-in and through driveways that are 23’ wide to accommodate large vehicles and keep you out of the snow, rain, or hot sun depending on the season. The self storage facility is bright with LED lighting, interior and exterior intercoms to communicate with staff, and heating to ensure that your loading and unloading experience is easy and convenient.