Craft-Bilt Materials Ltd - Decks

Verified by N49

Needed a waterproof aluminum deck at cottage for storage and living space below. Support was very good from Nithi & team.

Aluminum decking delivery was on time. Easy to install. Staffs are very friendly and best of all. It looks good and hope it is the last deck for me. It is hot in the sun but cools down quickly.

I thought you’d like to know that I picked up my shipment at the Manitoulin depot yesterday.

I think your shipping people did a thorough job of preparing the material for transport, with not only shrink-wrap on each set of two aluminum decking boards but corrugated cardboard and metal straps as well. The skid was solid enough that the forklift was able to load the shipment into our vehicle in one go.

Manitoulin did a great job of getting it here in only four days and without any damage. They have a convenient tracking system, too.

The only deficiencies consist of 6 extra regular screws and 9 fewer drill-type screws than the order specified. Try not to laugh.

Once we had our initial issues settled, such as the change in representatives and delayed announcement of the price increase, I found the service commendable, especially when your checkers alerted me to the need for an additional piece of material. This no doubt spared frustration down the line.

You provided me with excellent service and advice, Lisa. I would recommend you to others. Thanks for all of your efforts in making me a satisfied customer.

We are very happy with our deck and the service we received from Peter E. in Whitehorse

I just wanted to let you know that we received our decking and have in mostly built, and we love it! As much as we can tell at this point we absolutely love it!

Regarding 'canadianuser, April 16 2016, we have the same problem with our deck that was installed last summer (2018), but we have a membrane under the decking. We have leaking down all four inside walls of our garage that previously had been dry for the age of our house - 68 years. We are disappointed and hope that the defect(s) will be resolved.

I am very pleased how my railing turned out. I had a good experience dealing with Craft-bilt. I feel that it is the best looking aluminium railing on the market and should last for years to come.

Hi Rob/Jennifer,

We just wanted to drop you a note letting you know how impressed we are with the decking material and the packaging utilized in shipping it to us. We couldn't be happier. We installed it in a day and a half and are simply waiting to flash it and install the topless glass railing. Here are a few pics of the project at mid day Friday. I'll send more once the project is completely finished.

Thanks again for all your help throughout this process and getting this great product to us ahead of schedule.

I have had this decking installed for 3 years now. It is great decking, but the reason I spent a premium price for decking was to gain dry unheated storage underneath it. Last summer I finished under the deck and was thrilled with the dry space. However, when winter arrived my dry space wasn't dry any longer. I believe what happens is that ice forms in the water channels under the seams where the deck boards are joined. Eventually, water overflows the channels.

An email inquiry to the manufacturer resulted in a totally impractical recommendation to had electrical heating cable to keep the channels from freezing. I would need about 750 ft of heating cable, would have to string it between decking and joists, would have to find a way to keep it in contact with the channels, and then would have to pay the operating cost every winter! How practical is that?

So, if you are looking to have dry space under your decking, keep looking, this is not it.

very friendly, intelligent, handsome and professional installer.

Hello Ray


The shipment arrived and everything in good order. I am impressed that it was wrapped so securely on the skid.


And GoJit driver was very helpful - the 20 foot skid was placed at the front of his trailer. He managed with blocks of wood and using skid lifter sideways to inch it bit by bit down to the tailgate. That took a lot of muscle and patience.


The driver was great - it made the unloading much easier rather than climbing up and walking down the trailer for each piece, walking back and climbing down again..


Thanks for a great job.


Fred Wagner

I find it to be a very good product. clean and nice colour. Like the idea of aluminum as decking material. The railing as well aluminum made a nice choice with the deck.and the self closure on the gate with a lock was that was very good idea on there part. The roof was the final stage that put the whole thing together. With the pull down shades we can now sit and enjoy this product for a very long time.

Had no problem with the staff, new what was going on and being precise with all the miter joints. made job look very good. Was happy to have a crew like this from the beginning to the end. They were as excited to see the finished product as I was. Great job guys.
Thank You!!

Gino Caldarola

I have not yet installed the product (just took delivery), but the initial impression is very good, plus the obvious care that was put into the packing and shipping is an extra reassurance that the product is worth the effort!

My experience with Craft Bilt has been very good, there were a few bobbles at first (sounds like you are busy), but once we engaged in discussion then the result was very good.

Dennis Kalma
Calgary, Alberta

Hi Ella, we just installed 1,160 sq feet of aluminum decking for the very first time and I have to say that it was the easiest decking I ever install and it looks absolutely fabulous. I love this decking.

Just wanted to let you know,

Harvey

Craft Bilt sells quality products and I am spreading the word to our friends. I will also send you a picture of our deck when completed.

Again Thank you very much

Best Regards

bil

Can't ask for any better. Nithi answered all of my questions and was very helpful in providing a list of materials and guidelines on installation.

Jacques LeCavalier

Product has not been installed yet, but on visual inspection, the product appears to be of excellent quality
Experience was amazing!
From my first contact with Craft-Bilt, where I requested and quickly received samples, to the final delivery notification, everyone I dealt with was courteous, professional, friendly, and treated me as though I was a valued customer.

Craig Wilson

Craftbilt has very good, solid material built to last a lifetime with little to no maintenance.Very helpful and easy to deal with. Answered all questions and was very helpful in completing the order.

Hi Nithi,

​​Project is looking good. See pictures. Once I finish lower deck I will come to you for railings. Thank you and your team for their help so far.

Best Regards,

Paul Hill

Hi Doug

Just a quick note to advise that your shipment to me arrived this past Tuesday. The driver was friendly and courteous.
The material came well wrapped on a skid and appears to not have been damaged. The truck operator had a motorized lift cart and place the decking in my garage. I will not have a chance to place the decking for at least 3 to 4 weeks.
Hope You have a great day.
regards bill thompson